Menadžment procesima u savremenom poslovanju
Sažetak
U proteklih nekoliko decenija desile su se znatne promene u privredi i proizvodnji. Razvojem novih tehnologija i strukturnih promena u upravljanju preduzećima, neophodno je uz klasične promenljive, poput kapitala i radne snage, razumeti i inovacije, procese prenosa znanja unutar i između industrija, kao i ulogu i kvalitet prenosnih institucija poput akademskih, tehnoloških centara i konsalting preduzeća.
U radu se sa teorijskog stanovišta razmatra pojam i značenje procesa, kao i njihovo identifikovanje i preispitivanje. Daje se bliže određenje menadžmenta procesima. Procesi se razvrstavaju po osnovu kontinualnosti. Ukazuje se na značaj strategije menadžmenta procesima i u tom smislu praćenja procesa. Poseban akcenat se stavlja na unapređenje procesa sa aspekta kvaliteta kao i na merenje, praćenje i analizu performansi.
Ključne reči
Reference
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